For those of you who have downloaded the book, here is a link to make comments.
I’ve also provided a suggested reading format based upon feedback so far.
There is a little time left to download the book. Click here for the download page.
The material is thick in content and challenging in practice. The more you practice, the more you appreciate the material. Without attempting Ted Level 1, the gist and meaning behind the practice assignments are trivial.
Emotional Intelligence (EI) accounts for up to 47% of a person’s success in life. IQ gets you to about 20%. Employers, people, and sales professionals who focus their training in Emotional Intelligence report marked improvement in commitment, motivation, and productivity.
In a recent report on the insurance industry, they identified the top 10 skills necessary for success, Emotional Intelligence was #2, and the skills associated with EI were #1 (problem solving), #3 (communication skills), and #4 (social skills). Product knowledge was #10.
By way of explanation, EI = Emotional Intelligence and EQ = the measurement (score) of your EI.
I’ve enjoyed using the questioning techniques! I even had a chance to practice with a nurse in a doctor’s office as well as at the appointment desk. Both women were clearly smiling and willing to share personal challenges as well as observances of how the changes in the medical facility they work at are affecting the attitudes of patients about privacy. The medical facility is beginning to have patients’ personal records available on-line, and there has been concern about the records being too readily accessible by persons other than the patient. It was an easy topic for discussion, and the other three patients within ear-shot also contributed their feelings. I did not express my own opinion about the policy during the conversation, but I did have a chance to ask a total of 6 questions.